A smart marketplace for hotel bookings — for travelers and companies
FAQ
Answers to your questions
Choose your account type, then browse by topic — traveler or supplier/company.
We work only with verified, trusted suppliers, with full protection against fraud or scams. Every booking is fulfilled precisely according to what was agreed.
Our platform connects you directly with suppliers and hotels. When you submit a booking request, it is automatically sent to the hotel and all contracted suppliers. You then receive price offers to compare, choose the best option, and confirm your booking with ease.
Yes, you can view ratings from previous customers to help you choose the right offers.
We are currently in a limited launch phase and primarily target Makkah, but the service will gradually expand to include more cities and countries.
The answers provided here are accurate as of the date they were prepared, but may differ now or in the future as the system is under ongoing development and updates. Questions and answers will be revised and updated to reflect any new changes or improvements to the system.
An offer may come directly from the hotel or from an authorized intermediary supplier. In all cases, the system ensures official booking fulfillment in accordance with hotel policies.
Once you select the appropriate offer and complete payment, your booking is confirmed immediately.
Even if the offer comes from an intermediary supplier, after booking confirmation and payment, the hotel confirmation code field will appear shortly. The supplier is committed to fulfillment, or compensation will be provided in accordance with tourism ministry policy.
We understand the importance of a quick response. The system notifies all suppliers linked to the requested hotels as soon as a new request arrives, and we are working to increase the number of active suppliers to ensure faster responses and a smooth experience for you.
Yes, you can submit multiple requests or specify long and recurring dates, and the system manages all requests automatically with suppliers and hotels.
1. Search and request a booking: Select the hotel, dates, room details, and the duration for receiving offers.
2. Receive and compare offers: Supplier offers arrive within the specified period, with notification of each new offer via the platform, email, and WhatsApp.
3. Confirmation and payment: Choose the best offer, then confirm your booking and pay directly through the platform.
Our prices are non-public, ensuring you receive the best available rate. The offers provided do not violate hotel policies, so you get excellent value for your money.
The price shown when you select an offer is the final price applied upon confirmation and payment.
Yes, you can deposit funds into your account via bank transfer and submit the transfer receipt to your account provider. The balance will be added to your wallet once the bank transfer is confirmed.
Each offer clearly states whether the price includes taxes and fees, ensuring transparency with no surprises.
Our support team is ready to intervene quickly and coordinate with the supplier or hotel to resolve any issue and ensure your comfort throughout your stay.
You can use the "Forgot password" option on the login page. A reset link or code will be sent to your registered email or mobile number so you can reset it easily.
You can register easily through the platform registration page by entering your basic details and confirming your mobile number and email. After completing registration, you can create booking requests and receive offers directly.
The platform connects customers and suppliers directly. When a customer creates a booking request, it reaches you so you can submit a price offer. After the customer selects the appropriate offer and completes payment, the booking is confirmed and fulfillment begins.
Hotels or companies officially contracted with hotels can register as suppliers and benefit from the platform.
We are currently in a limited launch phase focused on Makkah, with a gradual expansion plan to include other cities and countries. You can currently register as a supplier and request any hotel within the Kingdom of Saudi Arabia.
All suppliers linked to the hotel are notified immediately when a new request arrives, helping speed up responses and improve booking completion rates.
There are no mandatory commitments at this time, and you can use the platform freely, with optional subscriptions available in the future offering additional benefits.
Yes, the system is under continuous development, and some mechanisms or features may be updated in the future. These questions and answers will be updated accordingly.
Registration is through the supplier registration page by entering your business and contact details. After registration, you can link hotels or request new hotels to be added, then start receiving requests and submitting offers.
You can submit offers manually for each request, or use the price list tool to enter prices in advance by room type, meals, number of beds, and other details so the system responds to requests automatically on your behalf.
Yes, you can edit room prices and add-on prices such as extra beds and meals, as well as stop sales for specific days or for the entire period. Price lists are flexible enough to help you resolve issues related to staff availability or limited company resources.
Changes take effect immediately and apply to new offers only. Existing offers or those confirmed by the customer before the change are not affected.
Through price lists, the system can respond to requests automatically without any effort from you, and you will only receive the final confirmation request after the customer pays.
No, prices on the platform are non-public, allowing you to submit competitive offers without violating the hotel's pricing policies.
Yes, you can easily enter seasonal or time-specific prices through price lists.
The supplier becomes obligated to fulfill the booking after the customer confirms and pays through the platform.
After the customer confirms and pays, you receive an email containing a dedicated link to enter the booking code, ensuring the booking is official and clear to both parties.
The cancellation terms stated in the offer apply, with clear notifications to you for every update.
1. Receive the request: Booking requests for your linked hotels arrive with instant notification via the platform, email, and WhatsApp.
2. Submit an offer: You can submit a manual offer or rely on price lists for automatic responses, with the option to set an offer validity period shorter than the duration specified by the customer.
3. Confirm fulfillment: When the customer selects your offer and completes payment, you receive the final confirmation request to fulfill the booking.
There is no commission for suppliers; the price you enter is the same amount transferred to you in full after the booking is successfully completed. Future subscriptions will be optional and offer professional features for growth and reach.
Through the wallet page, where you can withdraw available balances to your bank account. Amounts for active bookings remain unavailable for withdrawal until guest check-in is recorded.
Yes, you can add staff to your account and assign permissions by task to ensure flexible and secure account management.
If you forget your password, use the "Forgot password" option on the login page. Reset instructions will be sent to your registered email or mobile number to restore access quickly and securely.
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